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SYMPTOM: 
After successful installation of MicroStrategy Office, when a Microsoft Office program starts, the MicroStrategy tab is missing in the ribbonbar. After adding Microstrategy Office in Microsoft Office Options – COM Add-Ins, the MicroStrategy tab is available. After closing the Microsoft Office program and re-opening it, the MicroStrategy tab is missing again. 
STEPS TO REPRODUCE: 
 
1. Open a Microsoft Office program, e.g. MS Excel. Note that the MicroStrategy tab is missing as shown on the image below: 
2. In Microsoft Excel open the options screen (File / options), go to section Add-Ins, and select from the drop-down box next to Manage “COM Add-ins” and click “Go…”:
   
 3. In the COM Add-Ins screen, select the check box next to MicroStrategy Office, and click OK:
 
   
4. After confirming the previous screen, the MicroStrategy Office tab will be available in Excel:
   
5. After closing Excel and re-opening it, the MicroStrategy tab is missing again.
CAUSE: 
The registry key:
64bit:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOffice | | AddInsMozartAddIn.MozartAddInLoadBehavior
32bit:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice | | AddInsMozartAddIn.MozartAddInLoadBehavior
might be set to a value different than 3 as can be seen on the following image:
  
ACTION:
Change the value of the registry key to 3:
64bit:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOffice | | AddInsMozartAddIn.MozartAddInLoadBehavior
32bit:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice | | AddInsMozartAddIn.MozartAddInLoadBehavior
Registry Modification Warning:
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows. Any edit of the registry is done at the user’s own risk. Since these are user-initiated changes, they are not covered by any MicroStrategy warranty. If using Microsoft Windows, the user should backup the registry and/ or update an Emergency Repair Disk prior to alterations.

TN46367: MicroStrategy Office Plugin is not loaded when Microsoft Office program starts

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