Following the release of MicroStrategy Secure Enterprise version 10, MicroStrategy Technical Support is announcing the scheduled support expiration for products that are part of the MicroStrategy 9.4.x and 9.5.x platform.
One year from this notification, MicroStrategy 9.4.x and 9.5.x will have been fully supported for three years. As per the MicroStrategy Product Expiration Schedule, this length of term is similar to support periods for prior MicroStrategy versions and adheres to MicroStrategy’s and other application vendors’ policies and procedures.
On April 1 2017, MicroStrategy will no longer support inquiries or provide software corrections for the 9.4.x products, their associated components, editions, patches, service packs, and hot fixes.
One year from this notification, MicroStrategy 9.4.x and 9.5.x will have been fully supported for three years. As per the MicroStrategy Product Expiration Schedule, this length of term is similar to support periods for prior MicroStrategy versions and adheres to MicroStrategy’s and other application vendors’ policies and procedures.
On April 1 2017, MicroStrategy will no longer support inquiries or provide software corrections for the 9.4.x products, their associated components, editions, patches, service packs, and hot fixes.
On January 22 2018, MicroStrategy will no longer support inquiries or provide software corrections for the 9.5.x products, their associated components, editions, patches, service packs, and hot fixes.
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MicroStrategy 9.4.x and 9.5.x Products
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• MicroStrategy Command Manager
• MicroStrategy Desktop Products
o MicroStrategy Desktop Designer
o MicroStrategy Desktop Analyst
o MicroStrategy Architect
• MicroStrategy Enterprise Manager
• MicroStrategy Integrity Manager
• MicroStrategy Intelligence Server and Intelligence Server Universal
o MicroStrategy OLAP Services
o MicroStrategy Report Services
o MicroStrategy Distribution Services
o MicroStrategy MultiSource Option
• MicroStrategy Clustering option
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• MicroStrategy Mobile
• MicroStrategy Narrowcast Server
• MicroStrategy Object Manager
• MicroStrategy Office
• MicroStrategy SDK
• MicroStrategy Web and Web Universal
o Microstrategy Web Reporter o Microstrategy Web Analyst o Microstrategy Web Professional o MicroStrategy Web MMT • MicroStrategy Health Center
• MicroStrategy System Manager
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MicroStrategy’s goals in implementing this expiration are to allow us to focus our efforts toward current and future versions of our products, retool our system resources in order to support the latest and best versions, and increase customer satisfaction by ensuring that our Technical Support personnel are well trained and up to date on the latest MicroStrategy products and technologies.
All customers with current maintenance plans are eligible to upgrade to the equivalent MicroStrategy 10 products available via the MicroStrategy Download Site.
MicroStrategy Upgrade Resources:
· MicroStrategy upgrade license keys can be requested directly on the MicroStrategy Download Site.
· Upgrade Questions/Problems– MicroStrategy Technical Support is standing by you to assist with any specific technical questions or problems.
· Won’t be upgraded in time? Please contact your Account Manager to learn more about available options for extension of technical support services on 9.4.x and 9.5.x versions.
Support Expiration for MicroStrategy 9.4.x and 9.5.x Product Suite