SYMPTOM:
Some users may find that the PDF file generated when a MicroStrategy 10.x Visual Insight dashboard is exported to PDF cannot be saved using the Chrome Save toolbar.
CAUSE:
This is a known issue in certain versions of Chrome, including but not limited to Chrome v43.x. Check this Google discussion forum for more information: https://productforums.google.com/forum/#!topic/chr
ACTION:
Upgrade to the latest version of Chrome, or contact Google for an update on this issue.
WORKAROUND:
- Use other browsers like IE or Firefox
- Use Print option in Chrome and choose the target as PDF. In this way, it will be saved as PDF via local Adobe Reader.
- Disable the Chrome built-in PDF viewer by typing ‘about:plugins’ into the address bar, locating ‘Chrome PDF Viewer’ and clicking ‘Disable’.
The MicroStrategy internal reference number for this issue is DE21816.