How to uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility

• This Uninstallation Cleanup Utility is designed to remove the obsolete or leftover services, files and registries after uninstalling MicroStrategy products. 
• The goal of this cleanup utility is to remove the leftover files and registries after uninstallation to make the machine “cleaner” for a second time installation (it can solve some known downgrade installation issues). 
• The basic assumption for removing files is that the user installed MicroStrategy in a path that contains the string “MicroStrategy”. If not, the files and certain registry keys will not be removed.
• Using the cleanup utility incorrectly can cause system-wide problems that may require re-installation of the Operating System.  This utility should always be tested in a test environment before being run in a production environment.

How to use this Tool

1. Uninstall all the MicroStrategy and related products from Control Panel:
   • Any MSTR Hotfixes applied
   • MSTR Secure Enterprise
   • MSTR Health Center (if it’s not uninstalled)
   • MSTR Office (if installed)
   • DHTML Editing Component (if installed)
2. Restart the machine.
3. Copy cleanup.exe to this machine.
4. Right click and “Run as Administrator” to execute. This will do the following things:
   1. Back up the entire registry to “reg_backup_<timestamp>.reg” file (this file will get created in the same folder where the executable resides)
   2. Stop and remove MicroStrategy services (if they exist)
      • MicroStrategy Distribution Manager
      • MAEMETLS
      • MicroStrategy Execution Engine
      • MicroStrategy Intelligence Server
      • MicroStrategy Logging Client
      • MicroStrategy Logging Consumer
      • MicroStrategy Logging Server
      • MAPing
      • EMService
      • MicroStrategy SMTP Service
      • MicroStrategy NC PDF Formatter
      • SubscriptionAdministrator
      • SubscriptionServer
      • SubscriptionEngine
      • SubscriptionLogger
      • SubscriptionRMIRegistry
      • MicroStrategy System Monitor
      • TransactorAdministrator
      • TransactorCommunicationServer
      • TransactorTransactionEngine
      • TransactorLogger
      • TransactorLookup
      • MHealthAgent
      • HealthAgent
      • Tomcat8
      • MySQL
      • usherIDM
      • usherGW
      • Apache2.4
      • memcached
   3. Stop MicroStrategy related services
      • RemoteRegistry
      • Spooler
      • W3SVC
   4. Generate a list of registries to be cleaned from the system “applyCleanup.reg” (this file will get created in the same folder where the cleanup executable resides)
   5. Rename the leftover folder C:Program Files (x86)MicroStrategy to C:Program Files (x86)MicroStrategy_<timestamp>
   6. Rename the leftover folder C:Program Files (x86)Common FilesMicroStrategy to C:Program Files (x86)Common FilesMicroStrategy_<timestamp>
   7. Prompt “Do you want to import applyCleanup.reg to registry now? (y/n):”
      1. Enter “y”, the registry entries in applyCleanup.reg will be removed from system registry
      2. Enter “n”, the registry entries won’t be removed. Users can always review applyCleanup.reglater and manually apply it by double clicking on it
5. If the user wants to delete the entire MicroStrategy folders instead of renaming it, the user can run “cleanup.exe -f” in the Windows Command prompt.
6. After the executable is run, users should restart the machine

Usage in Windows Command Prompt